Notifications

The emails and texts your customers receive, the reminders that chase them automatically, and the alerts that tell your own team something needs doing.

Templates

The messages themselves, and how to put customer details into them.

Notification templates Every email and text your customers receive comes from a template. Here is what you get out of the box and how to change one. Putting customer details into a message The curly braces in a template are placeholders. Voyant swaps them for the real booking, traveler and product details when it sends.

Automatic reminders

Rules that chase a balance or remind somebody a departure is coming.

Reminder rules: chasing people automatically A rule watches for something, such as a balance falling due, and sends the right template at the right time without anyone remembering to. Reminder steps: when it actually sends A step says how many days before or after something a message goes out, how often it may repeat, and when to stop.

Controls and checking

Quiet hours, rate limits, alerts for your team, and what actually went out.

Quiet hours, blackout dates and rate limits Rules that apply across every reminder, so nobody gets a text at three in the morning or five emails in one afternoon. Staff alerts: telling your own team Emails to your team when something needs acting on, such as a new enquiry or a cancelled booking. Checking what went out Preview shows what reminders would send on a date. Deliveries shows what actually did, and whether it arrived.

Delivery

The email, SMS and one-time-code plumbing behind every message.

Sending email from your own domain Add your domain, verify the DNS records, and your confirmations arrive from you instead of from a stranger. Text messages Send SMS from the workspace, rent your own number, and see every message in a log. One-time codes The six-digit codes that confirm somebody owns the phone or email they gave you.