What is a booking?
A booking is one customer buying one or more things from you. Here is what the list shows and how to read a row.
Voyant Support
A booking is a purchase. Someone chose a product, picked a date, gave you their details, and owes you money or has already paid.
Click Bookings in the left menu to see them all, newest first.
Reading a row
- Booking # is the reference, such as BK-2608-231770. This is what you quote to a customer.
- Created is when it was made, not when they travel.
- Payer is who is being billed. It may not be the person travelling.
- Items is what they bought, with the duration.
- Status is where the booking has got to.
- Total is the value of the booking.
- Travelers is how many people.
- Dates is when they actually travel. This is the one that matters operationally.
Created is not travel date
A booking created in August for a trip in December sits at the top of the list because it is newest, not because it is next.
To work by travel date, sort by Dates, or use the Availability screen, which is organised that way.
Payer and traveler are different
A parent books for a child. A company books for staff. The Payer gets the invoice, the traveler goes on the trip. Sometimes they are the same person, often not.
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