Putting customer details into a message

A template is written once but sent to hundreds of people. The bits that change per person are written as placeholders in double curly braces.

The booking confirmation subject reads:

Your booking {{booking.number}} is confirmed

When it sends to a real customer, that becomes "Your booking BK-2608-231770 is confirmed".

The ones you will use most

• {{traveler.firstName}}, the traveler's first name.
• {{booking.number}}, the booking reference.
• {{booking.startDate}}, when they travel.
• {{product.name}}, what they bought.

They follow a pattern: the thing, a dot, then the detail you want from it.

Finding the ones available

Scroll to Notification variables at the bottom of the editor. It lists what you can use, so you do not have to guess or remember.

Attachments

Tick Contract, Invoice or Brochure to attach those documents automatically. That is how the booking confirmation arrives with the voucher already on it.

Writing with them

Type them exactly as shown, including both sets of braces. {{traveler.firstname}} with a lower-case n is not the same field and will not fill in.

Write the sentence so it reads properly once filled. "Hello {{traveler.firstName}}, your booking {{booking.number}} is confirmed" works. "Hello, booking: {{booking.number}}" reads like a machine wrote it, because one did.

Check before you trust it

Use the Preview tab on the template to see it rendered with sample data. A placeholder you have misspelled shows up immediately, either blank or still in braces.

Keep the text fallback in step with the HTML body. If you add a placeholder to one and not the other, some customers get a message missing their details.