Terms of Service

PixelMakers Studio SRL, operating as Voyant

Effective date: August 15, 2026

These Terms of Service (the "Terms") govern your use of Voyant, the travel commerce platform operated by PixelMakers Studio SRL, a company incorporated in Romania, registered office at Ion Campineanu 23, Sector 1, Bucharest, Romania, VAT number RO43917962 ("Voyant", "we", "us", or "our").

By creating an organization on Voyant, accessing the platform, or using any part of it, you agree to these Terms. If you accept on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and "you" means that entity.

Voyant is a business tool. It is sold to travel businesses acting in the course of their trade, and it is not intended for consumers. If you are a consumer under applicable law, do not use the platform.

1. The agreement

1.1 What forms the agreement

These Terms, together with the documents listed below, form the entire agreement between you and Voyant:

• The Acceptable Use Policy, which sets out what you may and may not do with the platform.
• The Payments Terms, which apply if you accept money from travelers through Voyant Pay or through a payment processor connected to Voyant.
• The Privacy Policy, which explains how we handle personal data.
• Our Data Processing Agreement, available on request, which governs personal data that we process on your behalf.
• The plan and pricing information published on voyant.travel, which sets out the fees, allowances, and limits of each plan.
• Any order form, quote, or written contract signed between you and Voyant, which prevails over these Terms to the extent of any conflict.

If a term of a signed contract conflicts with these Terms, the signed contract wins. Otherwise these Terms apply.

1.2 Definitions

"Platform" means Voyant as we operate it: the hosted application we run for your organization, its admin workspace, booking sites, traveler portal, APIs, and the products described in section 2.

"Voyant OSS" means the open source software published at github.com/voyant-travel/voyant under the Apache License 2.0.

"Organization" means the account you create on the platform, including its users, data, deployments, and billing relationship.

"Your Data" means everything you or your users put into the platform or generate through it: catalog and product records, bookings, traveler records, documents, media, financial records, configuration, and custom code you deploy.

"Traveler" means a person or business who buys travel from you, whether through a booking site, the traveler portal, an agent, or an offline channel recorded in the platform.

"Supplier" means a party whose inventory you sell, whether connected through Voyant Network, through a private external connection, or contracted entirely outside the platform.

"Fees" means the subscription fees, usage charges, and other amounts payable to Voyant under section 5. Money you collect from travelers is not a Fee.

2. What Voyant is, and what it is not

2.1 The platform

Voyant is a complete travel commerce platform for travel agencies, tour operators, and destination management companies. We provision it, host it, keep it updated, and operate it for you. You configure and customize it rather than assemble it.

Depending on your plan and your configuration, the platform includes:

• Operations and commerce. Catalog, pricing, inventory, quotes and proposals, bookings, customers, finance, and reporting.
• Booking sites. Hosted storefronts and checkout that you brand and publish under your own domain, plus a traveler portal where your travelers manage their bookings.
• Voyant Network and Connect. Supplier and inventory connectivity, described in section 7.
• Voyant Data. Travel reference and enrichment data, described in section 9.
• Max. The AI operations agent, described in section 8.
• Voyant Pay. Payment acceptance, described in section 6 and in the Payments Terms.
• Apps and extensions. Optional software from Voyant or from third parties, described in section 10.

We may add, change, or remove features. Section 13 explains how we handle changes that materially reduce what you already rely on.

2.2 Voyant OSS is separate, and it is free

The core of Voyant is open source. Voyant OSS is published under the Apache License 2.0 and you may use, modify, and self-host it under that license, at no charge, without any agreement with us. These Terms do not restrict that right, and nothing here adds conditions to the Apache License.

Three things follow from that separation:

1. These Terms cover the platform, not the open source project. If you self-host Voyant OSS and buy nothing from us, these Terms do not apply to you.
2. We owe you nothing in respect of Voyant OSS. It is provided as is, without warranty or support, exactly as the Apache License states. Support, uptime, and the other commitments in these Terms attach to the platform.
3. Not everything is open source. Voyant Network and Connect, Voyant Data, Max, Voyant Pay, the themes, the marketplace, the hosted booking sites and traveler portal, the deployment and operations tooling, and our APIs are proprietary. They are made available to you as part of the platform under the license in section 11.3. They are not covered by the Apache License and are not available for self-hosting.

The names "Voyant" and "PixelMakers", our logos, and our brand assets are ours. The Apache License does not grant trademark rights, and neither do these Terms except as set out in section 11.3.

2.3 We are not a travel provider, and we are not party to your sales

This is the most important thing to understand about the platform.

Voyant provides software. You sell travel. Every contract for travel formed through the platform is between you and your Traveler, or between you and your Supplier. We are not a party to it, we are not a co-organizer, we are not a retailer or an intermediary of travel, and we do not act as your agent.

We do not operate, resell, or guarantee any tour, flight, cruise, transfer, accommodation, activity, or package presented through the platform, and we do not verify the accuracy of what you or your Suppliers publish. The platform is not a marketplace: we do not put travelers and sellers together and we take no position in the transaction.

You are the organizer, retailer, or seller in relation to your Travelers, with all the obligations that carries. Where Directive (EU) 2015/2302 on package travel and linked travel arrangements applies, or its national implementations, those obligations are yours alone, including pre-contractual information, liability for performance of the package, and insolvency protection. The same applies to any licensing, bonding, or trust account requirements in the markets you sell into.

2.4 We are not a bank, and we do not hold your money

Voyant is not a bank, payment institution, e-money institution, escrow agent, or trustee, and we do not provide financial, tax, legal, or insurance advice. Payments from your Travelers are processed by regulated payment providers into an account in your name. Section 6 and the Payments Terms explain how this works.

3. Your organization and your account

3.1 Eligibility

You must be at least 18 years old and able to enter into a binding contract. You must give accurate registration and billing information and keep it current. We may verify your identity, your business, and your right to sell travel, and we may refuse or close an organization if we cannot.

3.2 The organization owner

Each organization has an owner: the person who created it, or the entity on whose behalf it was created. If you register with an email address belonging to your employer, the employer is the owner. The owner controls the organization, including billing, staff access, and closure.

If we receive competing claims to an organization, we may freeze it until the claimants resolve the dispute between themselves or provide a court order or other satisfactory evidence. We decide such disputes on the strength of the evidence available to us and we do not adjudicate ownership.

3.3 Staff accounts and access

Your plan includes a number of staff accounts. Each staff account is for one named person and must not be shared. You are responsible for everything done through your organization, including by your staff, your contractors, your apps, and anyone using your credentials.

You must assign roles and permissions appropriately, remove access promptly when someone leaves, and tell us without delay if you suspect that credentials have been compromised.

3.4 API tokens and credentials

API tokens, keys, webhook secrets, and supplier credentials held in the platform are yours to protect. Keep them out of client-side code and public repositories, scope them to what they need, and rotate them when a person or system with access to them changes. We may revoke a token that we reasonably believe has been exposed or is being used abusively.

3.5 Notices

We send operational and legal notices to the email addresses registered on your organization, and we may also show them in the admin workspace. It is your responsibility to keep at least one monitored address on file. Notices to us go to hello@voyant.travel.

4. Your responsibilities as a travel business

4.1 Compliance with travel law

You are responsible for operating lawfully in every market you sell into. That includes travel agency licensing and registration, package travel and insolvency protection requirements, consumer information and cancellation rights, price display and price transparency rules, accessibility obligations, sanctions and export control screening, and anti-money-laundering obligations that apply to you.

We do not assess whether your business is licensed, whether your protections are adequate, or whether your traveler terms are compliant. Configuring the platform in a way that is legal in your market is your decision.

4.2 Your terms with travelers

You must publish your own booking terms, cancellation and refund policy, and privacy notice, and they must govern your relationship with your Travelers. They must not present Voyant as the seller, the organizer, or a guarantor, and they must not purport to give your Travelers rights against us.

Where the platform charges a Traveler on a schedule you configure, such as a deposit followed by a balance, or where it stores a payment mandate for a later charge, your booking terms must disclose that arrangement to the Traveler and record their acceptance. The platform will decline to act where the required mandate is missing.

4.3 What you publish

You are responsible for the accuracy of what you publish: descriptions, images, availability, prices, taxes and fees, inclusions and exclusions, cancellation terms, and any supplier content you redistribute. You must have the rights to the content you upload, including images and text supplied to you by third parties.

4.4 Traveler data

Traveler records are personal data and often include special category data such as dietary, accessibility, or medical needs, passport details, and payment information. You decide why and how that data is processed, which makes you the controller. You must have a lawful basis for collecting and using it, give travelers the required notices, honor their rights, and obtain consent before sending marketing.

You must not use the platform's messaging, campaign, or agent features to contact people who have not consented where consent is required, or to send messages that would breach applicable marketing or telecoms law.

4.5 Suppliers

You are responsible for your commercial relationships with Suppliers: your contracts, your rates, your payment obligations, and your right to resell what you sell. Section 7 sets out how this works when a Supplier is reached through the platform.

4.6 Acceptable use

Your use of the platform is subject to the Acceptable Use Policy, which forms part of these Terms. It covers prohibited content and conduct, prohibited businesses, technical limits, and how we enforce them.

5. Plans, fees, and taxes

5.1 Plans

The platform is sold as a subscription. Each plan includes a defined set of entitlements and limits, such as staff accounts, booking sites, included AI credits, included private external connections, support level, and fair use caps. Current plans, prices, and entitlements are published on voyant.travel and form part of these Terms.

Limits are enforced in the product. Where a limit is reached, the relevant action is blocked or paused until you upgrade or reduce usage. Enterprise entitlements are set by contract.

5.2 Billing currency

We bill in USD, EUR, or RON. Your billing currency is determined by the country your organization is registered in and is not selectable. It applies to your subscription, your usage charges, and, where you use Voyant Pay, the currency logic described in the Payments Terms. Changing billing currency requires a change to your organization's registered country and takes effect at the next renewal.

5.3 Subscription fees

Subscription fees are charged in advance, monthly or yearly, from the date you subscribe. Yearly billing is charged at ten times the monthly price, so two months of each year are free. Subscriptions renew automatically at the end of each period at the then current price for your plan and cadence, unless canceled beforehand under section 15.2.

Upgrades take effect immediately and are prorated. Downgrades take effect at the start of the next billing period, and any entitlement you lose is enforced from that point.

5.4 Usage charges

Two things are billed on usage:

• AI credits. Each paid plan includes a monthly allowance of Max AI credits. Usage beyond the allowance is billed at the published overage rate. By default your organization has a hard cap: Max stops working once the allowance and any ceiling you configure are exhausted, rather than continuing to bill. Allowances do not roll over.
• Private external connections. Each plan includes an allowance of private external connections. Connections above the allowance are billed monthly at the published rate for the applicable volume band.

Infrastructure is not metered. We do not charge separately for requests, bandwidth, storage, database capacity, search, or email, and these are included in your plan subject to fair use. Where a resource carries a real per-unit cost to us, such as SMS, the plan sets a fair use cap and sending stops at the cap rather than being billed as overage.

Fair use means usage consistent with operating your own travel business at the scale your plan describes. If your usage is materially out of proportion to your plan, degrades the service for others, or is generated by automation unrelated to your travel operations, we will contact you to agree a plan that fits, and we may throttle or suspend the activity in the meantime.

5.5 Payment method and failed payments

You must keep a valid payment method on file. You authorize us to charge it for all Fees when they fall due. Where you are invoiced rather than charged automatically, invoices are payable within the period stated on the invoice, and by default within fourteen days of issue.

If a payment fails, we will retry it and notify you. If Fees remain unpaid fourteen days after the due date, we may restrict features, and thirty days after the due date we may suspend the organization, including your booking sites and traveler portal. We will give you at least seven days' notice before suspending, except where we suspect fraud. Suspension does not cancel the debt, and we may terminate for non-payment under section 15.3.

5.6 Taxes

Fees are exclusive of VAT and other taxes. You are responsible for all taxes on the Fees, other than taxes on our income. Where you are a business established in the EU outside Romania and provide a valid VAT number, we apply the reverse charge. Where required, we issue invoices through the Romanian electronic invoicing system.

You are separately responsible for all taxes arising from your own sales to Travelers, including VAT, the special scheme for travel agents where it applies, tourist taxes, and any withholding. The platform records and reports figures you configure. It does not determine your tax position and it is not tax advice.

5.7 Price changes

We may change prices, plan entitlements, and usage rates. We will give at least thirty days' notice by email before a change takes effect for you, and the change applies from your next renewal after the notice period. If you do not accept the change, you may cancel before it takes effect under section 15.2. Prices set in a signed contract do not change during its term.

5.8 Refunds

Fees are non-refundable except where required by law. If you cancel mid-period, you keep access until the end of the period you have paid for, and we do not refund the unused part. Usage charges reflect consumption that has already happened and are not refundable. We may refund at our discretion where we have made a billing error.

5.9 The Free plan

The Free plan is offered as is, with hard caps rather than overage, and with no support commitment. We may change or withdraw it with thirty days' notice. It is not available to organizations that use an external payment processor.

6. Payments

6.1 How money moves

Voyant Pay lets you accept card and alternative payment methods through the platform. Payments are processed by our payment provider into a connected account held in your name. Funds settle from that account to your bank account. Voyant does not take custody of the money, and does not deduct a commission from the trip value.

To use Voyant Pay you must complete the provider's onboarding, identity and business verification, and accept the provider's connected account agreement directly. Their terms apply to you alongside these Terms. We may pause or disable payment acceptance if the provider requires it, if verification fails or lapses, or if we are directed to do so by a scheme, regulator, or the provider.

6.2 You are the merchant of record

You are the merchant of record for every sale you make. That means the charge appears under your name, the contract is with you, and you own the consequences: refunds, cancellations, chargebacks, disputes, fraud losses, scheme fines, and any claim by a Traveler about the travel itself. You must respond to disputes within the deadlines set by the card schemes. The platform assembles evidence to help you, but the outcome and the liability are yours.

6.3 Fees on payments

Where you use Voyant Pay, you pay a single all-in processing rate per transaction, published by plan and by payment method. It includes our platform margin. Currency conversion, scheme surcharges, and fixed fees are passed through without markup.

Where you take payments through your own processor instead, that processor's fees are between you and them, and Voyant charges a platform fee on booking volume at the rate published for your plan. Refunds produce a proportional credit of that fee.

The Free plan requires Voyant Pay. External processors are available on paid plans.

6.4 More detail

The Payments Terms set out the rest: payment schedules and deposits, stored mandates for balance collection, refunds and reversals, disputes, negative balances, prohibited transactions, and what happens to in-flight payments when your organization closes.

7. Voyant Network, Connect, and Suppliers

7.1 Three kinds of connection

Inventory reaches your catalog in one of three ways:

• Network connections, where a Supplier maintains an official profile on Voyant Network and manages its own distribution. You request access and the Supplier approves it, along with the rates, markets, commissions, and booking permissions it chooses to give you.
• Native Network connections, where the Supplier also runs its operations on Voyant, so no external integration is involved.
• Private external connections, where the Supplier does not participate in Voyant Network and you connect using your own contract and your own credentials.

7.2 We are not a party to your supply contracts

Voyant Network is a distribution channel, not a supplier and not a broker. Commercial terms are set by the Supplier and accepted by the reseller. We are not a party to them, we do not guarantee rates, availability, commissions, or fulfillment, and we do not mediate commercial disputes between you and a Supplier. Payment between you and a Supplier is your arrangement unless a settlement service is expressly agreed with us in writing.

A Supplier may change its terms, restrict markets, or suspend or revoke a reseller's access at any time. When that happens, affected inventory stops being sellable through the platform, and any booking already made remains a matter between you, the Supplier, and the Traveler.

7.3 Private external connections

For a private external connection, you confirm that you have a valid contract with the Supplier, that you are permitted to use its systems and credentials through third-party software, and that reselling its inventory through the platform is within that contract. Credentials you store are held encrypted and used only to operate your connection. You are responsible for any rate limits, booking obligations, or fair use terms that the Supplier imposes.

7.4 If you distribute on the Network

If you list as a Supplier, you must publish accurate rates, availability, and terms, honor bookings made under approved grants, respond to reseller and traveler service issues within the times you publish, and keep your integration working. You may set and change your own distribution terms, and you may revoke a grant, but revocation does not release you from bookings already confirmed.

7.5 Certification is not a warranty

We certify connectors before they go live so that connections behave predictably. Certification is a technical check, not a warranty of a Supplier's solvency, service quality, legality, or continued availability, and it is not a recommendation.

8. Max and AI features

8.1 What Max is

Max is our AI operations agent. It is a managed capability: we install it, run it, and keep its configuration and credentials in sync inside deployments we host. It is not available for self-hosted Voyant OSS. Max can read your data, answer questions, draft content and messages, price and prepare quotes, and take actions in the platform through the tools your deployment exposes.

8.2 Credits

Max is billed in AI credits as described in section 5.4. Credits measure the underlying cost of the work, including model inference and any messaging or third-party tool calls that Max makes on your behalf.

8.3 Output is a draft, not advice

AI output can be wrong, incomplete, or out of date, and it can be wrong in ways that look convincing. You must review anything material before you rely on it or send it to a Traveler or Supplier. That applies with particular force to prices, availability, taxes and fees, cancellation terms, visa, health, and entry requirements, safety information, contracts, and anything you are legally required to state accurately.

Max does not provide legal, tax, medical, immigration, insurance, or financial advice. We do not warrant that its output is accurate, complete, or fit for any purpose, and we are not liable for decisions you take on the basis of it.

8.4 Automated actions

You can allow Max to act, including creating and changing records, sending messages, and running workflows. Where you enable that, you are responsible for what it does, exactly as you would be for a staff member. Configure permissions, approval steps, and spending or sending limits to match how much autonomy you actually want to grant. We provide controls; choosing them is your decision.

8.5 Inputs and outputs

To provide Max we send your prompts and the relevant context from your data to model providers acting as our sub-processors. We do not sell your data and we do not use your data or your Traveler's data to train foundation models, and we contract with our model providers so that they do not train on it either. You keep the rights in your inputs, and as between you and us, you own the outputs Max produces for you, subject to the reality that AI output is not always original or protectable.

8.6 Limits on use

You must not use Max or any other AI feature to generate content that is unlawful, deceptive, or discriminatory, to impersonate a person without disclosure where disclosure is required, to make automated decisions with legal or similarly significant effects on individuals without appropriate safeguards, or in breach of the acceptable use policies of the underlying model providers. Where a market requires you to disclose that a traveler is interacting with an AI system, making that disclosure is your responsibility.

9. Voyant Data

Voyant Data provides travel reference and enrichment data through our APIs: geography, aviation reference data, currency exchange rates, and business data such as reviews, hotels, restaurants, and experiences sourced from third parties.

We license this data to you for use inside your own applications and operations for as long as your subscription is active. You must not resell it as a data product, redistribute it in bulk, use it to build a competing dataset or reference database, extract it systematically beyond what your application needs, or strip attribution where a source requires it. Where data originates with a third-party source, that source's terms also apply to you and we will tell you what they are on request.

Data is provided as is. Reference data may be incomplete or out of date, exchange rates are indicative and are not a dealing rate, and third-party content reflects its source rather than our verification. Do not use it as the sole basis for a decision that must be exact, including fare construction, tax calculation, currency settlement, or safety and entry requirements.

10. Apps, extensions, and third-party services

Apps extend the platform. They run outside your deployment, are activated by you through an authorization flow, and receive access to the parts of your organization you grant them. Some are built by us; most are built by third parties.

When you activate a third-party app you are contracting with its developer, not with us. Their terms and privacy policy govern that relationship, they decide what happens to the data you share with them, and any support, billing, or dispute is between you and them. We do not endorse third-party apps, we do not audit their code or their security, and we are not liable for what they do. Listing in our marketplace means an app met our submission requirements, not that we vouch for it.

You are responsible for reviewing the permissions an app requests before granting them, for revoking access when you stop using it, and for any data you send to it. We may suspend or remove an app, or revoke its access to your organization, where we believe it is unsafe, abusive, breaching its agreement with us, or harming the platform. We will tell you when we do this if the app is one you use.

The same principles apply to services you connect yourself, to custom code you deploy, and to integrations you build against our APIs.

11. Your data, our platform, and intellectual property

11.1 Your Data is yours

You own Your Data. We claim no ownership over it. We access it only to run the platform, to provide support you ask for, to investigate a suspected breach of these Terms or a security incident, or where the law requires it.

You can export your data at any time in standard formats, through the admin workspace and through our APIs. We do not charge exit fees and we do not withhold data to make leaving harder.

11.2 The license you grant us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, adapt, and display Your Data to the extent needed to operate and support the platform and to provide the features you use. Where you publish content on a booking site or a traveler portal, that license extends to serving it publicly. The license ends when you delete the data or close your organization, subject to the retention in section 15.4 and to backups that expire on their normal cycle.

We may generate and use aggregated, de-identified statistics about how the platform is used, including for benchmarking, capacity planning, and product improvement, provided the results do not identify you, your Travelers, or your commercial terms.

11.3 The license we grant you

For as long as your subscription is active and you comply with these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the platform, including its proprietary components, for your own travel business.

You may not resell, sublicense, rent, or white-label the platform, provide it as a service to others, use it to build a competing product, copy its design or interface, reverse engineer any proprietary part of it, or remove or obscure proprietary notices. Selling travel to your own customers through the platform, and giving your Suppliers and agents the access the product is designed to give them, is exactly what the platform is for and is not restricted by this paragraph.

We own the platform, including everything we build into it: software, interfaces, designs, themes, documentation, connectors, models and prompts, data schemas, and brand assets. Nothing in these Terms transfers that to you. Rights in Voyant OSS are governed by the Apache License 2.0, not by this section.

You may use our name and logo to state factually that you run on Voyant.

11.4 Feedback

If you send us ideas, feature requests, or suggestions, we may use them without restriction and without owing you anything. This does not give us any right to Your Data.

11.5 Publicity

We may name you as a customer and use your logo on our website and in materials, in a way that does not disclose your commercial terms. Tell us if you would rather we did not, and we will stop.

11.6 Confidentiality

Each party may receive confidential information from the other, including business plans, pricing, technical information, and Your Data. Confidential information may be used only to perform under these Terms, must be protected with at least reasonable care, and must be shared only with people and subcontractors who need it and are bound to equivalent obligations. This does not cover information that is public through no fault of the recipient, was already known to it, is independently developed, or is lawfully received from a third party. Disclosure required by law is permitted, with prior notice to the other party where that is lawful.

11.7 Copyright and IP complaints

If you believe content hosted on the platform infringes your rights, write to hello@voyant.travel with enough detail to identify the content, the right you hold, and your contact details. We will investigate and may remove content or suspend an organization where a complaint is well-founded. We will pass complaints to the customer concerned and give them a chance to respond, unless the law prevents it.

12. Data protection and security

12.1 Roles

For personal data in your organization, including Traveler records, staff records you upload, and messages you send, you are the controller and we are your processor. For data we hold about you as our customer, including account, billing, and support records, and for the security and abuse monitoring we run across the platform, we are the controller.

12.2 Data Processing Agreement

Our Data Processing Agreement governs our processing on your behalf and is available on request. It covers the subject matter and duration of processing, our instructions, confidentiality, security measures, sub-processors, assistance with data subject rights and impact assessments, incident notification, deletion and return, audits, and international transfers under the standard contractual clauses where required. Where you require a signed DPA, it applies as of the date you enter into these Terms.

12.3 Sub-processors

We use sub-processors to run the platform, including infrastructure, database, email, messaging, search, payments, and AI providers. The current list is published with our Privacy Policy. We will give notice before adding a sub-processor that processes your personal data, and you may object on reasonable data protection grounds; if we cannot resolve the objection, you may terminate the affected service without penalty.

12.4 Security

We maintain technical and organizational measures appropriate to the risk, including encryption in transit, encryption of stored secrets and credentials, tenant isolation, role-based access control, scoped API tokens, audit logging, least-privilege internal access, and monitoring. We keep backups of platform data and test restoration, but backups are an operational safeguard and not a substitute for your own export routine.

Your side of security matters too: strong authentication for your staff, prompt removal of access, careful handling of tokens, and safe use of apps and custom code.

12.5 Incidents

If we become aware of a personal data breach affecting Your Data, we will notify you without undue delay and in any event within seventy-two hours, with the information we have at the time, and we will keep you updated as we learn more. We will support your own notification obligations to regulators and data subjects.

12.6 Where data is processed

Data is processed in the European Union by default. Some sub-processors operate globally, so some processing may take place elsewhere under appropriate safeguards. If you need specific data residency, ask us before you subscribe and we will tell you what is possible.

13. Availability, support, and changes

13.1 Availability

We aim for high availability and we run the platform with redundancy, monitoring, and on-call cover. Except where a signed service level agreement says otherwise, the platform is provided without an uptime guarantee. We will give advance notice of planned maintenance where it is likely to be disruptive and where circumstances allow.

13.2 Support

Support is provided at the level your plan describes, through the channels we publish. Support covers the platform. It does not cover your custom code, your third-party apps, your supplier integrations, or advice on how to run your travel business.

13.3 Updates and changes

We update the platform continuously and you will receive updates as part of your subscription. We may change how features work. Where we make a change that materially reduces core functionality you rely on, or removes a feature entirely, we will give at least thirty days' notice and, where practical, a migration path. If the change materially harms your use of the platform, you may terminate the affected service and receive a refund of prepaid Fees for the remainder of the term.

For APIs and SDKs, we will support a deprecated version for at least ninety days after announcing its retirement, except where a security or legal issue requires faster action.

13.4 Beta and early access

Features labeled beta, preview, or early access are provided as is, may change or disappear, may not be covered by support, and should not be used for anything you cannot afford to have break. Sections 16 and 17 apply to them with full force.

14. Suspension

We may suspend your organization, or a part of it, without prior notice where there is a serious and immediate risk: a security incident, illegal content or conduct, activity that threatens the platform or other customers, a demand from a regulator, court, payment scheme, or provider, or suspected fraud. Otherwise we will give notice and, where the issue can be fixed, a reasonable chance to fix it.

We will keep a suspension as narrow and as short as the circumstances allow, and we will tell you what caused it unless the law or an investigation prevents us. Suspension does not suspend your obligation to pay Fees, except where the suspension is our fault.

If your organization is suspended, you remain responsible to your Travelers for bookings already taken. Ask us and, where it is lawful and technically possible, we will give you read-only access or an export so that you can honor them.

15. Term and termination

15.1 Term

These Terms apply from the moment you first use the platform and continue while your organization exists. Subscriptions run for the period you select and renew automatically until canceled.

15.2 Cancellation by you

You may cancel at any time from the billing section of the admin workspace, or by writing to hello@voyant.travel. Cancellation takes effect at the end of the current billing period. You keep access until then, and Fees already paid are not refunded. Canceling a subscription does not cancel your obligations to your Travelers or your Suppliers.

15.3 Termination by us

We may terminate these Terms and close your organization:

• On thirty days' written notice, for convenience, with a refund of prepaid Fees for the unused period.
• Immediately, for a material breach that cannot be fixed, or for a breach you have not fixed within fourteen days of notice.
• For non-payment, where Fees remain unpaid thirty days after the due date.
• Immediately, where required by law, by a court, or by a regulator, or where continuing would expose us or our providers to legal or security risk.
• On ninety days' notice, if we discontinue the platform or the part of it you use.

15.4 What happens on termination

When your organization closes:

• Access to the platform ends, and your booking sites and traveler portal stop serving.
• Your Data remains available for export for thirty days, unless we are legally required to delete it sooner. Ask us within that window if you need help exporting.
• After the export window we delete Your Data from live systems, and backups expire on their normal cycle. We keep what the law requires us to keep, such as invoicing records.
• Fees already incurred remain payable, including usage in the final period.
• In-flight payments, refunds, and disputes are handled as set out in the Payments Terms.
• Sections that by their nature should survive do survive, including sections 2.3, 2.4, 5.6, 11, 12, 16, 17, 18, and 20.

15.5 Moving to self-hosted Voyant OSS

You may move to self-hosted Voyant OSS at any time under the Apache License 2.0, and we will provide your data export in standard formats. The proprietary parts of the platform, including Voyant Network and Connect, Voyant Data, Max, Voyant Pay, the hosted booking sites and traveler portal, and the themes, do not come with you and stop working when your subscription ends.

16. Warranties and disclaimers

We warrant that we will provide the platform with reasonable skill and care, in a professional manner, and that it will materially conform to the documentation we publish for it.

Beyond that, and to the maximum extent the law allows, the platform is provided as is and as available, and we exclude all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from a course of dealing. We do not warrant that the platform will be uninterrupted, error-free, or secure against every attack, that defects will be corrected, or that it will meet requirements we have not agreed in writing.

We make no warranty about anything supplied by a third party, including Suppliers, apps, payment providers, model providers, data sources, and infrastructure providers. Degradation caused by a third party is not a breach of these Terms, although we will work in good faith to resolve it.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, and for fraud.

17. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, business, goodwill, anticipated savings, or data, however caused, even if the possibility was known.

Our total liability under or in connection with these Terms, in aggregate across all claims, is limited to the Fees you paid us in the twelve months before the event giving rise to the claim. For clarity, Fees do not include money you collected from your Travelers, so payment volume processed through the platform does not increase the cap.

These limits do not apply to your obligation to pay Fees, to either party's liability for fraud or willful misconduct, to death or personal injury caused by negligence, or to any liability that the law does not allow to be limited.

Because we are not a party to your sales, we are not liable for the travel itself, for a Supplier's failure to perform, for claims by your Travelers, or for regulatory penalties arising from how you run your business.

Each party must take reasonable steps to mitigate its loss.

18. Indemnification

You will defend and indemnify us against claims, damages, penalties, and reasonable costs arising from your Data, your content, your sales to Travelers, your relationships with Suppliers, your breach of these Terms or the Acceptable Use Policy, and your breach of applicable law.

We will defend and indemnify you against a third-party claim that the platform, used as we intend and excluding Your Data and third-party components, infringes that party's intellectual property rights. If such a claim arises, we may modify the platform, obtain a license, or terminate the affected part with a refund of prepaid Fees. This does not apply where the claim arises from your modifications, from combining the platform with something we did not supply, or from your continued use after we told you to stop.

Either party claiming indemnity must notify the other promptly, allow it to control the defense, and cooperate reasonably.

19. Changes to these Terms

We may change these Terms. For material changes we will give at least thirty days' notice by email and in the admin workspace before they take effect. Non-material changes, such as clarifications and corrections, take effect when published.

If you do not accept a material change, you may cancel before it takes effect and we will refund prepaid Fees for the unused period. Continuing to use the platform after the effective date means you accept the change.

20. General

Governing law. Romanian law governs these Terms, without regard to conflict of law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Disputes. Talk to us first. Either party may start the process with a written notice describing the dispute, and both parties will try in good faith to resolve it within thirty days. If that fails, the courts of Ploiesti, Prahova County, Romania have exclusive jurisdiction. Either party may seek urgent injunctive relief in any competent court.

Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, epidemics, industrial action, government action, failures of telecommunications or infrastructure providers, and large-scale internet disruption. This does not excuse payment obligations that have already fallen due.

Assignment. You may not assign these Terms without our written consent, which we will not unreasonably withhold. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, provided the assignee assumes them. We may use subcontractors, and we remain responsible for their performance.

Independent parties. We are independent contractors. Nothing here creates a partnership, joint venture, agency, franchise, or employment relationship, and neither party may bind the other.

No third-party rights. These Terms benefit only you and us. No Traveler, Supplier, or other third party acquires rights under them.

Severability and waiver. If a provision is unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed, and the rest continues. Not enforcing a right is not a waiver of it.

Entire agreement. These Terms and the documents in section 1.1 are the whole agreement between us about the platform and replace anything said or written before.

Language. These Terms are written in English and translated for convenience. If a translation conflicts with the English version, the English version prevails.

21. Contact

PixelMakers Studio SRL

Aleea Vitioarei 3, Ploiesti, Romania

Email: hello@voyant.travel

Web: voyant.travel